Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us voluntarily through our website, booking platform, intake forms, and direct communication.

This may include:

Contact Information

  • Name

  • Email address

  • Phone number

Account & Booking Information

  • Appointment history and scheduling preferences

  • Memberships, packages, and purchase history

  • Client profile details

Intake & Wellness Information

  • General health and movement history

  • Exercise habits and lifestyle information

  • Goals related to Pilates and physical practice

  • Any information you choose to share relevant to your sessions

Payment Information

  • Payment details are processed securely through third-party providers. We do not personally store or have access to full payment card information.

Communications

  • Messages, emails, and texts exchanged with us

  • Responses to forms, surveys, or inquiries

We only collect information necessary to provide and support your experience at CADRA.

2. How We Use Your Information

We use your information to:

  • Schedule and manage sessions, memberships, and packages

  • Provide personalized instruction and session planning

  • Maintain internal records related to your training and progress

  • Communicate about appointments, updates, and studio operations

  • Send relevant announcements and marketing communications

  • Improve our services, offerings, and client experience

  • Comply with legal and administrative requirements

We do not sell your personal information.

3. Text Messages & Email Communications

If you provide your contact information, you may receive communications related to your relationship with CADRA, including scheduling, reminders, and updates.

Message frequency will vary. Standard message and data rates may apply.

You may opt out of:

  • Emails by clicking “unsubscribe” at the bottom of any email

  • Text messages by replying “STOP”

  • Through your profile

  • Contacting us directly at cadrapilates@gmail.com

Opting out of marketing messages does not affect essential service communications (e.g., appointment confirmations).

4. Sharing of Information

We may share your information with trusted third-party service providers that support our operations, including:

  • Scheduling and client management platforms

  • Payment processors

  • Email and communication services

  • Website hosting providers

These providers are given access only to the information necessary to perform their services and are expected to protect your information.

We do not sell, rent, or trade your personal information.

5. Data Security

We take reasonable administrative and technical measures to protect your personal information. However, no method of internet transmission is completely secure.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide services and maintain your account

  • Comply with legal, tax, or operational obligations

  • Resolve disputes and enforce agreements

You may request deletion of your information at any time, subject to any legal or operational requirements to retain certain data, by contacting us at:

cadrapilates@gmail.com

7. Your Rights

Depending on your state of residence, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Opt out of certain marketing or data uses

To exercise these rights, contact us at the email listed above.

8. Children’s Privacy

This website and services are not intended for children under 13.

We do not knowingly collect personal information from children under 13 without parental or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. The current effective date is March 25, 2026.